Enhancing Interpersonal Relationships for Toxic Workplace Recovery

May 29, 2025
Enhancing Interpersonal Relationships for Toxic Workplace Recovery

Hello, team! Mary here, continuing our journey through the I in Team series, where we challenge and empower you to Find, Be, and Build Your Influence. One of the most common things we’re asked to help our clients with is toxic workplace recovery. This directly connects to the culture of the team, and while rebuilding that culture takes time and intention, it is absolutely possible. In fact, with the guidance of our I in Team approach and S.M.A.R.T. Management system, we’ve successfully helped more than 19,000 teams evolve into high-performing, values-based cultures. If you’re ready to take the lead and breathe life back into your team, we’re here and ready to support you.


Practice Emotional Intelligence

One of the most impactful steps you can take on your toxic workplace recovery journey is to practice emotional intelligence (the ability to recognize, understand, and manage both your own emotions and the emotions of those around you).


Toxic environments are often the result of emotional disconnection, poor communication, unnecessary competition, and a culture that avoids constructive feedback. Begin by shifting your perspective: respond with empathy, ask thoughtful questions, and use “I” statements. These habits model two traits, emotional regulation and empathy, that influence how your team interacts and solves problems.


Start small. For example, set a personal goal to give one piece of sincere praise or recognition per day. This is a S.M.A.R.T. goal, and it starts to reinforce positive emotional exchanges. Over time, this contributes to a psychologically safe environment where people feel seen and supported.


Foster Open Communication

Once emotional intelligence begins to take root, toxic workplace recovery is just around the corner. Open communication becomes more natural because when team members are aware of their own and others’ emotions, communication becomes seamless.


The number one rule? Listen. Really listen. Without listening, communication is incomplete. Try implementing monthly influence partnerships—team pairings that rotate so members can get to know each other beyond surface-level roles. This creates connection and, when done with consistency (Timely), fosters trust across your team.

Another way to build open communication is by creating a structured feedback loop. Clarify how and when feedback should be given—perhaps during weekly one-on-ones or monthly review meetings—and make sure all team members understand the difference between criticism and constructive feedback. S.M.A.R.T. feedback is Specific and Relevant, and when delivered with respect, it encourages team members to grow without fear.


Lead by Example

As we say throughout the I in Team series, everyone is a leader regardless of title. Whether you’re in the C-suite or just starting your first job, how you show up directly shapes the culture of your team.

To begin, set some respectful boundaries rooted in your values. Let others know what you need to succeed and what behaviors support or disrupt your work. When disagreements arise, demonstrate what respectful disagreement looks like—calm, focused on solutions, and free from personal attacks.

If your workplace has leaned into competition, shift the focus to collaboration. Collaborate on micro-goals, like shared tasks or cross-functional projects. Make the results Measurable and celebrate wins together (publicly, if possible). Consider S.M.A.R.T.-based team-building events (like problem-solving challenges or goal-setting workshops) to reinforce collaboration in a meaningful way.


Final Thoughts

Toxic workplace recovery starts with you. Every interaction, every word, every moment of listening is a chance to model what’s possible. Show up the way you want others to show up. If your team is struggling to rebuild or you need expert guidance, reach out. We’re here to help.

 

Let’s keep influencing responsibly and positively together.

Looking for Help with Workplace Culture
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Team Collaboration Training: Strategies for Building High-Performing Teams Hello again! It’s me, Mary, ready to continue our journey through the I in Team series, where we focus on helping you Find , Be , and Build your influence. As advisors, we work with two types of teams: Those who collaborate well and those who do not. If you’re the latter or just looking for more guidance on how to promote collaboration, you’re in the right place. Developing a strategy for team collaboration training can improve overall alignment, accountability, and build trust. You may already have a high-performing team that thrives on collaboration, but if you don’t, here is an easy read with our top tips. Establish a Clear Vision It’s difficult to encourage a team to become high-performing if they don’t know why. You must establish a clear vision to anchor your team’s work and propel them toward collaboration. Use S.M.A.R.T. Management to create specific goals and measure success. Help your team align their individual goals with the organization’s goals to help them foster a deeper sense of ownership and pride. Once you have motivated your team and set a clear direction, take a moment to clarify their roles and responsibilities. If any team member feels confused about their contribution, they may not work at their highest level. It’s prudent to document individual responsibilities and interdependencies to help minimize confusion and maximize collaboration. Promote Psychological Safety Team collaboration training will be wholly ineffective if team members do not feel safe or do not trust each other. Distrust is one of the quickest ways to erode a positive team culture and can topple any high-performing team. To avoid this, focus on building psychological safety by encouraging open dialogue, risk-taking, and idea-sharing in a safe space that does not allow judgment. As a leader, you must model this vulnerability for your team and actively invite input from all team members to begin building a culture that fosters openness and safety. Here are some other ways to help build trust within a team and promote psychological safety: Remain accountable to your words with your actions Resolve conflict constructively and without bias Create bonding opportunities outside of formal work settings Trust and safety fuel innovation, so feel free to get creative! Celebrate Wins and Reflect on Losses Taking a moment to recognize your team’s achievements fuels morale. It shows you are paying attention to the hard work they do to help the team become high performing. By recognizing both individual and team achievements often, you encourage the same level of work for the future. However, take note of how some individual team members prefer to receive praise; if you aren’t sure, read more about effectively praising team members in this blog . Additionally, team collaboration training will require reflecting on losses and setbacks. Failure should never be seen as negative; promote reflection to consider what did and didn’t work so that the whole team can learn. This can often fuel improvement if done mindfully and positively. Invest in Development Investing in your team is investing in your organization. By providing opportunities for continuous learning, either technical or interpersonal, you mold better teammates who contribute to a more positive culture. There are many ways to invest in development: Create a mentorship program Offer free or paid courses online or through local organizations Encourage joining local chambers or other groups Hire outside coaches to perform team or individual development sessions Schedule team lunch and learns, and choose someone different to teach each one Teams that have fostered a growth mindset with an eye on consistent learning opportunities always outperform teams that remain stagnant. Team Collaboration Training Summary Fostering team collaboration starts with you. The culture of a team will greatly influence its ability to be high performing. Focus on a clearly communicated vision, build psychological safety, celebrate victories, reflect on losses, and invest in team/individual development to prove your commitment to training. As always, if you have questions or need more assistance, please reach out to us ; IA Business Advisors would love to hear from you.
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